J 2025

Supporting and Rewarding Social Service Workers: Key Drivers of Motivation and Professional Satisfaction

STÁREK, Lukáš

Basic information

Original name

Supporting and Rewarding Social Service Workers: Key Drivers of Motivation and Professional Satisfaction

Authors

STÁREK, Lukáš

Edition

TEM Journal – Technology Education Management Informatics, Srbsko, 2025, 2217-8309

Other information

Language

English

Type of outcome

Article in a journal

Field of Study

50403 Social topics

Country of publisher

Serbia

Confidentiality degree

is not subject to a state or trade secret

References:

Impact factor

Impact factor: 0.700 in 2024

Marked to be transferred to RIV

Yes

Organization unit

Ambis University

Keywords in English

Appreciation; employee support; motivation; social services.

Tags

Tags

International impact, Reviewed
Changed: 4/3/2026 18:18, Ing. Kateřina Lendrová

Abstract

In the original language

This study explores the experiences of social service workers who provide care to individuals living with dementia, focusing on how support and recognition affects their professional motivation, satisfaction, and retention. Previous research has emphasized the high emotional and physical demands in dementia care and the importance of organizational support mechanisms, such as supervision, open communication, and recognition. This study aims to answer the following research question: What forms of support and appreciation do social service workers perceive as most influential in their motivation and long-term commitment to the profession? The hypothesis assumed that both financial and nonfinancial factors—including interpersonal relationships and workplace environment—significantly impact employee satisfaction and professional identity. A qualitative design was employed, using semi-structured interviews with a purposive sample of ten Czech social service workers (7 women, 3 men) aged 24–55, with two to ten years of experience in dementia care. Thematic analysis revealed that workers most value open communication with management, emotional appreciation from families, material benefits, and a supportive work environment.