Přehled o publikaci

The presented methodology provides recommendations on how to establish a communication system in nursing homes during prolonged crisis situations affecting society or its parts. Crisis situations of various types (such as epidemics or pandemics) generally require the adoption of extraordinary measures that disrupt the normal operation of nursing homes. From the perspective of residents, these changes may be perceived as undesirable restrictions, potentially causing stress with all its adverse physical and psychological consequences. Particularly in old age, persistent, unsolicited, and restrictive changes—negative in nature—represent a greater or lesser disruption of everyday quality of life. This, in turn, leads to a narrowing of life perspectives, increased anxiety, and subsequently, health issues, both physical and mental. This methodology is intended for crisis situations in which restrictive measures that significantly alter the normal functioning of a nursing home cannot be avoided for objective reasons. Such restrictive changes may involve limitations on contact with the outside world (e.g., with family members), restrictions on interactions within nursing homes (e.g., a ban on communal dining), and limitations on certain activities (e.g., social events, restrictions on leaving the premises, etc.). In the described situations, communication becomes increasingly important. A key role is played by communication regarding changes in the operation of nursing homes, as well as their justification—i.e., communication about the reasons that necessitated them. At the same time, properly managed communication can mitigate the negative psychological impacts of these changes on residents. Communication is not only a means of conveying information about facts but also serves important therapeutic functions. It can alleviate concerns, foster hope for a positive outcome, or compensate for temporarily disrupted social contacts. Communication, particularly crisis communication and risk communication, thus serves as a significant tool for influencing individuals' behavior and emotional experiences.