2022
Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level
JETMAR, Marek; Jan KUBÁT; Vít FÁBERA and Michal JEŘÁBEKBasic information
Original name
Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level
Authors
JETMAR, Marek (203 Czech Republic, guarantor, belonging to the institution); Jan KUBÁT (203 Czech Republic); Vít FÁBERA (203 Czech Republic) and Michal JEŘÁBEK (203 Czech Republic)
Edition
1. vyd. Švýcarsko, 5th EAI International Conference on Management of Manufacturing Systems, p. 129-141, 13 pp. 2022
Publisher
EAI/Springer
Other information
Language
English
Type of outcome
Proceedings paper
Field of Study
50202 Applied Economics, Econometrics
Country of publisher
Switzerland
Confidentiality degree
is not subject to a state or trade secret
Publication form
electronic version available online
References:
Organization unit
AMBIS University
ISBN
978-3-030-67241-6
EID Scopus
2-s2.0-85113556133
Keywords (in Czech)
DEA; menagement kvality; veřejné služby; místní správa
Keywords in English
Data Envelope Analysis; Quality Management; Public Services;Local Level
Tags
International impact, Reviewed
Links
TL01000463, research and development project.
Changed: 22/3/2023 12:23, Bc. Olga Puldová
Abstract
In the original language
Public administration implements decisions of elected bodies, i.e., deals with the governance of public issues, ensures compliance of practice with law. Public administration creates sustainable economic prosperity, ensures social cohesion and human well-being. Public administration has very often been seen as a service to the population; its quality affects not only social confidence in the public sector but also in the whole political system. From the economic point of view, public administration represents a managerial structure ensuring mainly the supply of public goods; the allocation function of the public sector and its ability to efficiently provide public goods and public services are particularly important. The paper describes the context of territorial public administration in the Czech Republic, where all municipalities are obliged to provide basic administrative services and local public services. Public libraries and elementary schools represent traditional public services provided by communities and towns. Using the data envelopment analysis (DEA) method, the paper focuses on assessing the economic efficiency of providing these two traditional public services.