D 2022

Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

JETMAR, Marek; Jan KUBÁT; Vít FÁBERA and Michal JEŘÁBEK

Basic information

Original name

Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

Authors

JETMAR, Marek (203 Czech Republic, guarantor, belonging to the institution); Jan KUBÁT (203 Czech Republic); Vít FÁBERA (203 Czech Republic) and Michal JEŘÁBEK (203 Czech Republic)

Edition

1. vyd. Švýcarsko, 5th EAI International Conference on Management of Manufacturing Systems, p. 129-141, 13 pp. 2022

Publisher

EAI/Springer

Other information

Language

English

Type of outcome

Proceedings paper

Field of Study

50202 Applied Economics, Econometrics

Country of publisher

Switzerland

Confidentiality degree

is not subject to a state or trade secret

Publication form

electronic version available online

References:

Organization unit

AMBIS University

ISBN

978-3-030-67241-6

EID Scopus

2-s2.0-85113556133

Keywords (in Czech)

DEA; menagement kvality; veřejné služby; místní správa

Keywords in English

Data Envelope Analysis; Quality Management; Public Services;Local Level

Tags

Tags

International impact, Reviewed

Links

TL01000463, research and development project.
Changed: 22/3/2023 12:23, Bc. Olga Puldová

Abstract

In the original language

Public administration implements decisions of elected bodies, i.e., deals with the governance of public issues, ensures compliance of practice with law. Public administration creates sustainable economic prosperity, ensures social cohesion and human well-being. Public administration has very often been seen as a service to the population; its quality affects not only social confidence in the public sector but also in the whole political system. From the economic point of view, public administration represents a managerial structure ensuring mainly the supply of public goods; the allocation function of the public sector and its ability to efficiently provide public goods and public services are particularly important. The paper describes the context of territorial public administration in the Czech Republic, where all municipalities are obliged to provide basic administrative services and local public services. Public libraries and elementary schools represent traditional public services provided by communities and towns. Using the data envelopment analysis (DEA) method, the paper focuses on assessing the economic efficiency of providing these two traditional public services.