D 2022

Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

JETMAR, Marek; Jan KUBÁT; Vít FÁBERA a Michal JEŘÁBEK

Základní údaje

Originální název

Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

Autoři

JETMAR, Marek (203 Česká republika, garant, domácí); Jan KUBÁT (203 Česká republika); Vít FÁBERA (203 Česká republika) a Michal JEŘÁBEK (203 Česká republika)

Vydání

1. vyd. Švýcarsko, 5th EAI International Conference on Management of Manufacturing Systems, od s. 129-141, 13 s. 2022

Nakladatel

EAI/Springer

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50202 Applied Economics, Econometrics

Stát vydavatele

Švýcarsko

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

Organizační jednotka

AMBIS vysoká škola, a.s.

ISBN

978-3-030-67241-6

EID Scopus

2-s2.0-85113556133

Klíčová slova česky

DEA; menagement kvality; veřejné služby; místní správa

Klíčová slova anglicky

Data Envelope Analysis; Quality Management; Public Services;Local Level

Štítky

Příznaky

Mezinárodní význam, Recenzováno

Návaznosti

TL01000463, projekt VaV.
Změněno: 22. 3. 2023 12:23, Bc. Olga Puldová

Anotace

V originále

Public administration implements decisions of elected bodies, i.e., deals with the governance of public issues, ensures compliance of practice with law. Public administration creates sustainable economic prosperity, ensures social cohesion and human well-being. Public administration has very often been seen as a service to the population; its quality affects not only social confidence in the public sector but also in the whole political system. From the economic point of view, public administration represents a managerial structure ensuring mainly the supply of public goods; the allocation function of the public sector and its ability to efficiently provide public goods and public services are particularly important. The paper describes the context of territorial public administration in the Czech Republic, where all municipalities are obliged to provide basic administrative services and local public services. Public libraries and elementary schools represent traditional public services provided by communities and towns. Using the data envelopment analysis (DEA) method, the paper focuses on assessing the economic efficiency of providing these two traditional public services.