C 2022

Management of Quality, Satisfaction, and Loyalty of Rural Destinations

BLANAŘOVÁ, Astrida

Basic information

Original name

Management of Quality, Satisfaction, and Loyalty of Rural Destinations

Name in Czech

Řízení kvality, spokojenosti a loajality ve venkovských destinacích

Authors

BLANAŘOVÁ, Astrida (203 Czech Republic, guarantor, belonging to the institution)

Edition

USA, Innovative Strategic Planning and International Collaboration for the Mitigation of Global Crises, p. 261-283, 23 pp. 2022

Publisher

IGI Global

Other information

Language

English

Type of outcome

Chapter(s) of a specialized book

Field of Study

50204 Business and management

Country of publisher

United States of America

Confidentiality degree

is not subject to a state or trade secret

Publication form

printed version "print"

References:

URL

Organization unit

AMBIS University

ISBN

978-1-7998-8339-5

DOI

https://doi.org/10.4018/978-1-7998-8339-5

Keywords in English

Quality;Satisfaction;Loyalty;Rural Tourist Destinatio;Destination Management Organization;Rural Destination

Tags

RIV_2023
Changed: 2/4/2024 15:08, Ing. Kateřina Lendrová

Abstract

In the original language

Tourism is a major global industry that, in its heyday, has become significantly concerned with quality and related themes, satisfaction and loyalty. This chapter aims to identify the factors that influence the quality of a rural destination and the associated visitor satisfaction and loyalty. These factors in turn have an impact on destination management, but also other stakeholders such as tourism entrepreneurs in the destination or residents. In 2020, tourism has undergone significant changes due to the pandemic caused by the SARS-CoV-2 virus. For instance, travel abroad was regulated through government regulations, which caused an increase in demand for rural tourism. As the author's research has shown, some quality factors have undergone significant changes. Even the quality management to achieve visitor satisfaction and loyalty has proven to be very important, especially in the sense that by gaining loyalty at this specific time, it can ensure that visitor numbers are maintained even after the pandemic period when the return of and high growth in overseas travel is expected.
Displayed: 9/10/2025 00:41